![]() PayPal problems block the auto-renewal cancellation.If there is no evidence of service problems and you haven’t told ExpressVPN about those issues, there’s a good chance your request will be turned down. You don’t meet ExpressVPN’s refund criteria.Refunds are still available, but users need to make requests via the Apple Store. ExpressVPN does not issue 30 day refunds for in-app purchases on Apple devices. You have purchased ExpressVPN via the Apple App Store.With ExpressVPN, there is a small chance that refunds will be denied or not received for several reasons: As the terms of service state, refunds may be provided “if a Subscriber can demonstrate that the Service was not available or usable during the subscription period and that reasonable attempts were made to contact ExpressVPN to resolve the issue.” 4 reasons why you may not get your ExpressVPN refund That’s not the same as a month, so don’t get caught out.Īt this stage, it’s probably handy to reiterate the basic ExpressVPN refund policy, to clear up what customers should expect, and to offer some help for users who have passed beyond the 30-day period.Ĭustomers can claim refunds beyond 30 days in some cases. ![]() It’s also important to note that the guarantee specifically lasts for “30 days”. If you upgrade your account or add a license to your account within the 30-day money-back term, that counts as waiving the guarantee – something to be aware of. The only potential issues are related to upgrades. All you need is a basic explanation of the problems you’ve encountered. The VPN promises “no hassle, no stress” when applying for a refund. It might take some time before the money comes back to your pocket, but that’s it.Īll customers who take out a subscription with ExpressVPN are entitled to a full refund up to 30 days after they start their package. Once you make the request, a customer support agent should connect with you and process your refund. In the opened chat window, ask customer support for a refund.At the bottom right, click on the green live chat button.Go to the My Account tab from the ExpressVPN homepage.Cancel your subscription as explained before.Make sure that you’ve exhausted all possible options and are certain that you don’t need ExpressVPN anymore. If ExpressVPN could not do some specific task, you might receive some suggestions on how to fix the issue. Be aware that you will be asked why you are asking for a refund in the first place. Once you have canceled automatic payments, you can go ahead and ask for a refund. How to get a refund for your ExpressVPN subscription Your next step is to contact customer support for a refund. You will still be able to use ExpressVPN until the end of your subscription, but after that, it will no longer work. When that’s done, you’ll receive a message stating that your subscription has ended.Confirm your choice on the next two pages, and ignore the messages about returning to your dashboard or reconsidering.Choose the Turn off automatic renewal option on the next page.Click on the My Account tab, and then choose Manage subscription settings.Head to the company’s website, and log into your account.This will ensure that your money does not get transferred to ExpressVPN. Try NordVPN today! How to cancel your ExpressVPN subscriptionīefore going ahead with the refunding process, you need to turn off automatic payment for your subscription. Contact ExpressVPN support and ask for a refund.Under Manage Subscription Settings, choose Turn off Automatic Renewal.Sign in with your username and password.Go to the ExpressVPN website and click My Account on the top right.Quick guide: how to cancel ExpressVPN and get a refund You’d be wise to have a look at our list of Best VPN services for a more suitable alternative. ![]() However, being without a VPN for too long is not a great idea for your digital security. This quick guide will explain every step clearly, making cancellation simple. But how easy is it to cancel ExpressVPN, and how should users go about doing so? As one of the best VPNs around, you wouldn’t expect ExpressVPN to suffer from these issues. Sometimes VPNs make it difficult to make use of their “30-day money-back guarantees”, forcing users to pass through numerous stages before they can cancel their subscription.
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