Upon notification of re-shipment, I received an email that they were only filling the order of 2 of my 4 bras and did not give me any option on choosing replacements for the out of stock bras. I wasn’t a fan of one of the bras so I requested a different one in its place in the correct size. They ended up being one cup too small still so I started to process a return with Figleaves. Ordered 4 bras based on a fitting that determined my size didn’t exist in stores. The worst replacement process I’ve experienced Don't tell your customers nonsense if you want them coming back. Thankfully, I can now get Prima Donna products here in Czech and don't need people peeing on my head and telling me that it is raining. Items that get sent in this rubble sack routinely get crushed and I've just received my last order and don't plan on making any more, since they also charge me full rate for delivery, when Express delivery to Czech Republic used to be free of charge over £300. Cardboard is usually more ecological than plastic, I suspect money saving is really what is going on here. Now I've been told that this is a carbon footprint issue, but that's just nonsense. Usually our orders are quite large and valuable, since we order once a year or so, so I was surprised to see the £1000 or so worth of items arrive in a plastic rubble sack. My wife likes a few of the brands they sell and the sizes and returns policy have been working. I have purchased from Figleaves for 15 years. Probably my last order after 15 years of patronage. After sending emails to CEO,head of customer service,JD Williams who owns them and N Brown Group,they tell me they don’t know Figleaves! I will wait for my refund. Disrespectful and almost insinuating I am lying.Terrible customer service and defensive.They just insist I complaint to my bank.But I didn’t buy it from my bank,it’s not their responsibility to resolve.I bought from Figleaves! I ask that you personally take this matter in your hands and please make it right. How can they afirm that of the service is untracked? After insisting that they solved the issue or else i would have to resort to Resolver,they preferred i wrote a complaint on Resolver and each answer is worst than the previous. My adress is correct and so I have contacted your customer service to ask a Customer service told me I had other previous order that hadn’t been delivered either so I should ask for a refund to my credit card/bank because they “believe” that I did receive the order. Refusal to refund untracked order: I made an order number 13765878 from Figleaves,which was dispatched on the 12th Otober untracked and never arrived.I have asked neighbours and postal office but they don’t know nothing about it. Once I use my gift card that was issued to me a while back for the same reason misguided on sizes by a staff member I won't be ordering form Figleaves again. I wasted 30mins on Figleaves chat for nothing. IN THESE UNCERTAIN TIMES KEEPING THE CUSTOMER SHOULD BE OF TOP PRIORITY! EVEN TRYING TO OFFERING AN ALTERNATIVE OR BEING APOLOGETIC WOULD HAVE BEEN HELPFUL. All I did was ask for was the black to be priced similar to the white basque as that's what I initially ordered and wanted. My bra is also faulty, now and having contacted them today there's nothing that they will do about their previous mistake! On top of that she was sending smiley faces knowing she wasn't being helpful. Yet I still saw the basque online in the colour and size I wanted, They go up a UK size L for goodness sake. Next thing I knew she sent a text and issued a refund, NOT AS SHE INITALLY SAID SHE WOULD. In fact she didnt know her UK/US conversions accurately. Then another colleague calls within an hour or so to tell me it was an American size and she will call back with a resolve, which she never did. Poor customer service, no resolution to previous mistakes on figleaves part, bad communication and no intention to actually help! They sent me the wrong item and apologetically re-ordered the correct size by phone which was very helpful and polite.
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